Welcome to our Family Style Shop FAQ! We’re so happy you’re here to learn more about our character-inspired clothing for the whole family. Below you’ll find answers to our most common questions about products, shipping, returns, and more. If you don’t find what you need, our friendly customer service family is always ready to help at [email protected]!
About Our Shop
What kind of products does Family Style Shop offer?
We specialize in fun, character-themed clothing and accessories for the whole family! Our collection includes:
- Adorable baby clothing (0-24 months) with popular characters
- Coordinated family outfits and matching sets
- Graphic tees and sweatshirts featuring favorite themes
- Special sizes including Big & Tall options
- Complete accessories from hats to handbags
Who is Family Style Shop designed for?
Our shop is perfect for:
- Parents looking for character outfits for their babies and children
- Families who love coordinated or matching outfits
- Fans of popular character and theme clothing
- Shoppers needing special sizes (like our Big & Tall collection)
- Anyone who wants fun, comfortable fashion for the whole family!
Product Questions
Do you offer plus sizes or special sizing?
Yes! We’re proud to offer our Big & Tall collection for adults who need special sizing. For children, we carry a full range of sizes from newborn through youth sizes. Each product page includes detailed size charts to help you find the perfect fit.
How do I know if a character outfit is officially licensed?
We clearly mark all officially licensed character clothing in the product description. Some of our items are “inspired by” popular characters rather than officially licensed – these will be described as “character-style” or “theme-inspired” rather than using specific character names.
Are your baby clothes safe for sensitive skin?
We carefully select baby clothing that uses soft, comfortable fabrics. All our baby items meet standard safety requirements, but we recommend washing before first use if your child has particularly sensitive skin.
Ordering & Payment
What payment methods do you accept?
We happily accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We never store full credit card numbers on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your family’s outfits to you as soon as possible! If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries! Currently, we’re unable to ship to some remote areas in Asia and a few other locations. If you’re unsure about your location, feel free to email us at [email protected] before ordering.
What are my shipping options?
We offer two family-friendly shipping choices:
- Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 days after dispatch with tracking
- Free Shipping (orders over $50 via EMS): 15-25 days after dispatch
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep! If you have any questions about your tracking, our customer service family is happy to help.
What if my package is lost or delayed?
While most deliveries arrive smoothly, sometimes delays happen. If your tracking shows no movement for an extended period or your package hasn’t arrived within the estimated timeframe, please contact us at [email protected] and we’ll work with the carrier to resolve the issue.
Returns & Exchanges
What is your return policy?
We want you to love every item you order! If something isn’t quite right:
- You may return items within 15 days of delivery
- Items must be unworn, unwashed, and in original condition with tags
- Simply contact our customer service to initiate your return
- Refunds are processed promptly upon receipt of returned items
Do you offer exchanges?
Yes! If you need a different size or color, contact us within 15 days of receiving your order. We’ll guide you through the exchange process. Please note that exchange availability depends on current stock.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (like sending the wrong item). We recommend using a trackable shipping method for returns.
Contact & Support
How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9am to 5pm Pacific Time. Emails received outside these hours will be answered the next business day.
Where is Family Style Shop located?
Our headquarters is located at:
14347 Corvallis Street,
San Leandro, US 94579
However, we’re an online-only shop, so please contact us via email rather than visiting in person.
14347 Corvallis Street,
San Leandro, US 94579
However, we’re an online-only shop, so please contact us via email rather than visiting in person.
Still have questions? Our customer service family is always happy to help! Email us at [email protected] and we’ll get back to you as quickly as possible. Thank you for choosing Family Style Shop for your family’s character-inspired fashion needs!