At Family Style Shop, we want your family to love every character-inspired outfit you purchase from us. If for any reason you’re not completely satisfied, we’re happy to help with returns or exchanges within 15 days of receiving your order.
Our Promise to Your Family
Just as we carefully select each adorable character clothing item in our collection, we’ve designed our returns process to be simple and family-friendly. Whether it’s a Baby Character Clothing item that wasn’t quite right or a Graphic Tee that needs sizing adjustment, we’re here to help!
Eligibility for Returns & Exchanges
To be eligible for a return or exchange:
- Item must be unused, unworn, and in original condition with tags attached
- Return must be initiated within 15 days of delivery
- Original proof of purchase is required
Non-Returnable Items:
For health and safety reasons, we cannot accept returns on:
- Baby Accessories (pacifiers, teethers, etc.)
- Hats (all styles)
How to Initiate a Return or Exchange
Follow these simple steps:
- Contact Us: Email our friendly team at [email protected] within 15 days of receiving your order with your request
- Prepare Your Package: Include the original packing slip or order confirmation
- Ship It Back: Send your return package to:
Family Style Shop Returns
14347 Corvallis Street
San Leandro, US 94579
Return/Exchange Request Template
Subject: Return/Exchange Request for Order #[Your Order Number]
Dear Family Style Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item Details:
– Product Name: [Name from your order]
– Size: [Size if applicable]
– Reason for return/exchange: [Please specify]
For exchanges, my preferred replacement item is: [Item details if exchanging]
Please advise on next steps at your earliest convenience.
Thank you,
[Your Full Name]
[Your Email Address]
Refund Process
Once we receive and inspect your return:
- Refunds will be processed within 3-5 business days
- Your refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping costs are non-refundable unless the return is due to our error
Exchange Process
For exchanges:
- We’ll ship your replacement item once we receive your return
- If the exchange item costs more, you’ll be charged the difference
- If it costs less, we’ll refund the difference
- Standard shipping rates apply for exchanges
Special Note for International Families
For our customers outside the US (except Asia and certain remote areas):
- You are responsible for return shipping costs
- We recommend using a trackable shipping service
- Customs fees are non-refundable
Questions?
Our family-friendly customer service team is always happy to help! Contact us at [email protected] with any questions about returns or exchanges.
Thank you for shopping with Family Style Shop – where we dress your family in character and care!
The Family Style Shop Team